Downloading the Professional Version
A friend of mine pointed me to the professional version of Transana, rather than the standard version. At first, I was going to download the standard version because it is only $65. However, I would not be able to analyze cross-sectional video/audio data. I ended up downloading the professional version for $350, so that I can use multiple platforms of data. Although there is a large price difference between $65 and $350, the comparable bells and whistles of the professional version are still significantly lower when compared to other software programs. And, if you have already downloaded the standard version, you can upgrade to the professional within a year of purchase.
After I initially downloaded the professional version, I was having some trouble with the databases and the program was giving me an error message. I honestly began to panic. I was so worried about an error message so early after an initial download. I sent an email to the software developer with my concern...
Best. Customer. Service. Ever.
David Wood, one of the software developers, emailed me back promptly. He asked when I was available and I responded "sometime before 4 pm today or tomorrow morning." Rather than waiting, he hopped on the support system right away. Using remote control, he accessed the program on my computer to trouble shoot the problem. He was so quick and so helpful. After he addressed my concern, he stayed online to help point out the tutorials and screencasts. Out of all the the software and customer service experiences that I have ever had, I can honestly say that (so far) this has hands down been the best customer service experience that I have ever had! I am so thankful!!